Business Enablement Lead

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

Note: This role will be hybrid/3 days onsite for candidates who are located in/around Jacksonville, FL.

About the role:

As the Technology Knowledge Services Business Enablement Lead, you will be responsible for leading the strategy execution of key applications that impact thousands of users. This unique role is a blend of project management, product management, and strategy.

Key driver of internal operations. Lead technology-driven initiatives that enable greater employee productivity. Business enablement initiatives should reduce friction in an employee’s workflow by eliminating manual processes, repetitive tasks, and other admin. Manages operational vendor management, including recommending new technology to implementing change-management processes.

About the team:

Technology Knowledge Services is transforming FIS’ traditional technical documentation function into a modern, efficient, AI driven service organization that is changing the way we enable our colleagues and clients.

The TKS team drives best practices in knowledge capture and transfer, embeds crowdsourcing into our DNA to streamline the production of structured knowledge artifacts, and enables consistent omnichannel knowledge delivery, while ensuring all FIS knowledge content remains relevant over time to drive maximum benefit.

What you will be doing:

This role is a Key driver of internal operations. Lead technology-driven initiatives that enable greater employee productivity. Business enablement initiatives should reduce friction in an employee’s workflow by eliminating manual processes, repetitive tasks, and other admin. Manages operational vendor management, including recommending new technology to implementing change-management processes.

• Leading the enablement and adoption of key applications

• Executing on the TKS strategy of delivering world class documentation

• Oversee feature roadmaps and ensure end user feedback is incorporated

• Operational vendor management

What you will need:

• Project management experience

• Experience executing on defined strategies

• Executive reporting

• Experience interacting with executive level colleagues

• A background analyzing business needs and determining support

• The ability to lead a team effectively under pressure

Added bonus if you have:

• PMP certification
• DITA knowledge
• Experience with Stack Overflow
• Experience with Transperfect/Astoria
• Experience with Zoomin

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

Note: This role will be hybrid/3 days onsite for candidates who are located in/around Jacksonville, FL.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $99,830.00 - $167,700.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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