Customer Success Intern

Who we are

We’re Happeo, a team of passionate problem-solvers working hard to build and provide our customers with the best intranet and knowledge management tool. Our vision is to revolutionize how companies work by providing them with actionable knowledge. We have over 90 Happsters working jointly towards this goal across the globe.

About the role

The Customer Success team comprises highly skilled professionals in the Netherlands, the UK, and the USA. Currently, we’re building up our SMB motion and are looking for an intern to support it. You'll have a real opportunity to impact our customers and revenue.

Your main goal will be to help our SMB Customer Success Lead to exceed the needs of our small business customers. To achieve this goal, your role will include the following responsibilities:

• Support with renewal and upgrade conversations with customers, showcasing to them the value Happeo creates
• Develop your skills in using Happeo so that you can provide recommendations for customers aiming to increase their engagement
• Drafting email sequences to customers in different stages
• Answering billing-related queries with the help of our Finance team
• Collaborating with other teams, especially Product and Marketing

Who we’re looking for

We’re looking for a self-starter who is passionate about providing customer value and building relationships.

Here are a few examples of what we think might be beneficial for this role:

• Collaboration skills to work alongside both internal and external stakeholders.
• Clear communication and professional proficiency in English, both written and verbal.
• A healthy dose of curiosity & proactiveness.
• Experience in relationship management, sales, or other client-facing related areas is a plus.
• Basic data analysis skills to understand customer usage patterns and metrics.
• Resourcefulness in finding solutions and troubleshooting issues.

What you’ll get

At Happeo, we have a solid international culture that combines flexibility and accountability that comes with it. We strive to work according to our values that are visible in this role as follows:

• Unite for excellence; you’ll work closely with other Happsters both in the CS and other teams
• Take ownership; you’ll own your development toward being a customer success professional
• Focus on what matters; you’ll serve plenty of customers with varying needs and find ways to prioritize your days with your manager
• Exceed customer expectations; you'll be at the forefront of understanding what our customers want and need and help them achieve that
• Dream big; you'll have the opportunity to grow in your career and have a tangible impact

On top of these, the basics included in the offer include

• A minimum of 6 months internship, approximately 40 hours a week
• Compensation: EUR 750/month
• Company laptop & phone

Come as you are

At Happeo, we are dedicated to fostering a workplace where every individual, regardless of their background, identity, or perspective, feels valued and appreciated. Our commitment to diversity and inclusion extends beyond mere words, and we wholeheartedly encourage candidates from all backgrounds to join us in our mission. We recognize that true strength lies in the unique experiences and perspectives that each person brings to our team. Join us, and let's build a more inclusive, diverse, and equitable future together.