Web Chat Sales and Design Manager

The Company

Dexcom Corporation (NASDAQ DXCM; Market Cap $44.3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

We are currently on the search for a Webchat Sales and Design Manager! Utilizing chatbot technology, Dexcom Canada would like to increase new customer acquisition and enhance the existing customer experience. The Webchat Sales and Design Manager will design and manage Dexcom Canada’s chat experience. This individual will develop and implement conversational flows and initiatives to achieve new customer acquisition, customer satisfaction and customer retention objectives.

The ideal candidate will have experience in sales, conversational design, project management and process improvement. The primary objective of this Chatbot is to provide potential clients with the information they need before purchasing Dexcom. The Webchat Sales and Design Manager must communicate and collaborate well. In this role, this person will be able to work with cross-functional teams to deliver an exceptional digital experience that drives new customer acquisition and customer retention at scale.

Where you come in:

• Understand the customer journey and what information is relevant at what time
• Create and maintain conversational experiences that are engaging and effective in generating, nurturing, and passing on leads to increase customer acquisition.
• Work directly with developers, integrated sales teams, marketing and other stakeholders to implement, iterate and improve the web chat the web chat experiences.
• Lead cross-functional meetings with stakeholders from a variety of departments across the organization to define implementation plans, align on chat experience, discuss analytics and testing, and delegate design and lead different types of testing (A/B testing, focus groups, usability testing, QA), synthesize results and iterate based on results to ensure customer-centric and highly usable conversation flows.
• Develop and maintain reporting that shows the effectiveness of the chat experience.
• Monitor chatbot usage and analytics to identify areas for improvement.
• Analyze the user experience with live and upcoming virtual assistants to make recommendations for improving the overall chat experience.
• Work with the marketing team to develop and implement marketing content within the chat experience.
• Work with Trade and Sales teams to leverage partnerships to connect potential customers with retail partners.

What makes you successful:

• Bachelor's degree in business, marketing, or a related field and 5+ years of experience in sales or marketing
• Experience with web chatbot development and management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Project management or product ownership experience is a must

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-15%

Experience and Education Requirements:

• Typically requires a Bachelor's degree and a minimum of 8 - 12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience.

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Salary:

$86,100.00 - $143,500.00