Technical Customer Success Manager

About us:

Sift is a powerful observability stack that gives engineers complete visibility and control over their data. The company was conceived as a foundational tool, inspired by our work at SpaceX for Dragon, Falcon, Starlink, and Starship, that can support groundbreaking innovation and encourage machine development. Utilizing collaborative features and automated processes, Sift improves the focus of hardware engineers and streamlines workflows for greater accuracy while scaling.

We’re a fast-growing startup with engineers and operators from SpaceX, Google, and Palantir and backed by the best investors in the sector. Sift’s customer success team helps customers adopt and manage Sift to realize business value.

As a Customer Success Manager, you’ll act as a coach, project manager, consultant, and product expert for our clients, enabling them to be successful with Sift by building an iterative, data-driven culture. In this role, you will have the unique opportunity to help shape our processes from the ground up. You should be passionate about working closely with companies solving complex engineering challenges, including satellite constellations, renewable energy, a...