Site Reliability Engineer

Headquartered in the Silicon Valley with offices in London, Hyderabad and Singapore, Accellor is a Microsoft Gold Partner and a premier Salesforce Partner that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients. We bring a deep understanding of Financial, Retail, High Tech, Healthcare, and Retail industries, rolling out end-to-end implementation of salesforce.com and powerful third-party apps. We also build products that are sold on the AppExchange and used by both boutique businesses and Fortune 500 companies.

Majority of our team members based at Hyderabad, delivering best of breed cloud solutions to customers in the US, UK and APAC region. We’ve created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy and delegation – we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated – focused on building the perfect solution but never losing sight of the bigger picture.

We are looking for experienced ServiceNow Developer who could be part of our growing organization and could be a valuable addition to Accellor family.

Responsibilities:

1. Dashboard Development: Design, develop, and maintain Grafana dashboards to visualize metrics, logs, and traces from various sources including Prometheus, Loki, and Tempo.

2. Integration and Configuration: Configure and integrate Grafana with Prometheus, Loki, Tempo, and other data sources to collect, store, and visualize monitoring data effectively.

3. Log and Metrics Analysis: Utilize LogQL and PromQL query languages to analyze logs and metrics data, identify trends, and troubleshoot issues proactively.

4. Synthetic Monitoring: Implement and manage synthetic monitoring solutions to simulate user interactions and monitor the performance and availability of critical endpoints and workflows.

5. API Management (APIM) Integration: Collaborate with APIM teams to integrate monitoring solutions into APIM platforms, leveraging LogQL and PromQL for analyzing API logs and metrics.

6. Tempo Tracing Setup: Set up and configure Tempo for distributed tracing, enabling end-to-end visibility into application performance and latency across microservices architectures.

7. Alerting and Notification: Configure alerting rules and notifications within Grafana to notify relevant teams of potential issues or anomalies in real-time.

8. Performance Optimization: Identify and implement optimizations to improve the performance, scalability, and efficiency of monitoring systems.

9. Automation and Scripting: Develop automation scripts and templates for deploying, managing, and scaling monitoring infrastructure and configurations.

Requirements

SRE Monitoring resource with at least 5 years of experience in setting up and managing monitoring solutions using Grafana, Loki, Prometheus, Tempo, synthetic monitoring tools, and API Management (APIM).

Benefits

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global canters.
Work-Life Balance: Accellor prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training, Stress Management program, professional certifications, and technical and soft skill training's.