About the Role:

Grade Level (for internal use):

14

Head of CD&I Relationship Management – Continental Europe Financial Institutions

Lead a team of CDI Relationship Managers focused on orchestrating, facilitating, coordinating sales activity and engagement with our core clients. The role covers a group of regional or segment accounts with a view to grow the Net book of business of clients portfolio across the CDI product suite. The team is Product Agnostic and Client focus

Outcome expected

• Make S&P Data estate value proposition simple and clear to our Financial Institutions clients for their needs across Banks, Fund Admins, Investment Management & PE firms, Insurance firms
• Educate and raise awareness of CDI services appropriately focusing on client understanding, connecting with C level and broking relationships for our CDI Data Estate.
• Leverage internal network appropriately to support both retention and expansion of client portfolio book of business.

Key Responsibilities

The Relationship Manager plays a key role in orchestrating and facilitating our CDI engagement and operates with an entrepreneurial spirit. They make S&P simple to our client (client journey improvement). The partnership internally and externally is crucial to be successful in the role.

• Responsibility for retention and growth of CDI BoB
• Provide renewals pipeline visibility, identify contracts at risk and work closely with sales specialists to orchestrate a client strategy and retention/growth yearly road map.
• Identify and develop strategic projects that drive growth through New Sales and Renewal activities
• Work closely Develop in partnership with Sales specialist teams, short-, mid- and long-term business/commercial strategy and plan with the customer
• Collaboration with key internal stakeholders to ensure seamless client journey
• Commercial oversight across the CDI full set of Solutions for their franchise
• Drive top-down engagement, broaden C-suite dialogue and senior relationships with Core client segments.
• Develop Account insight and intelligence and build deep understanding of client business
• Drive thought leadership across the sales and marketing organization leveraging relevant SME’s internally and externally
• For non-GAM covered accounts, provide objective and factual client relationships health assessment including depth of stakeholders’ relationships (account mapping), current MI footprint and financial situation, key opportunities and renewal in play, latest engagement (visits)
• Plan, coordinate CDI education and awareness - retention
• Develop segment/region specific knowledge, understand trends and related client challenges – e.g. digitalization strategies, risk/compliance, sustainability

What success looks like: - review based on outcomes

• We will always be one phone call away from our client establishing a relationship of trust
• We will exceed client expectation by proactively anticipating needs and requirements, surfacing relevant S&P offering at the right time, educating and calling upon a trusted network of expertise (Sales Specialist, Product, training)
• We will be the connectors and brokers of relationships (internally and externally)
• The CDI sales team will operate with a foundation of trust, collective responsibility and clarity
• We have one voice for our client – we will be in alignment when talking to clients

What We’re Looking For:

We are looking for an individual with ability to build and manage a team of dedicated client facing, relationship building professionals that can contribute, guide and influence a sales process from origination of new business to retention and expansion of the BoB.

A person with demonstrated success in engaging clients with a curious and growth mindset showing a thorough understanding of the client operating environment and organizational design. The successful candidate must have the ability to convey a cohesive story of S&P Data Estate & analytics supporting it.

Importantly, the ability to partner across all partners within the organization, engaging customer success, Sales Specialist and GAM appropriately and timely to support a smooth, engaging and productive relationship at all levels.

Minimum and Preferred Experience/Skills:

• Ability to assemble, build a coherent and cohesive team and lead with vision, conviction and a strong sense of ownership and personal engagement
• Independent, self-starter capable of working without close supervision or daily guidance
• Aptitude to establish an inspiring team culture with a sense of belonging and purpose based on a common set of values and behaviours
• Strong business acumen with relevant industry experience and a consistent record in consultative sales
• Team player with an ability to collaborate across functional and geographic boundaries
• Strong ability to partner across the organisation, influence and orchestrate and broker relationships
• Confidence in approaching new markets, navigating and owning a territory and dealing with C-Level executives
• Strong communication, organization, presentation and negotiation skills
• Ability to make difficult decisions and set priorities based on imperfect information
• Demonstrated advanced analytical skills and ability to deliver action-based reporting

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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10 - Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP102 - Senior Management (EEO Job Group)