Merchant Success Manager

We are AfterSell by Rokt, a hyper-growth Shopify ecommerce leader.

Aftersell by Rokt enables SMB companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce Network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly. In February 2024, Aftersell was acquired by Rokt. At Rokt, we practice transparency in career paths and compensation. At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

About AfterSell Rokt’stars

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.

We are looking for a Merchant Success Manager

About the Role

As a Merchant Success Manager at AfterSell, you will play a crucial role in ensuring the success and satisfaction of our merchants. You'll be responsible for providing personalized support, guidance and strategy to our merchant partners, helping them maximize the value of our tools and achieve their business goals. Reporting to the Head of Merchant Success, you'll collaborate closely with cross-functional teams to drive merchant retention and expansion revenue.

As AfterSell continues to scale, you’ll be front and center in our efforts to build an incredible team and experience for our merchants.

What You'll Do

• Establish Processes You'll collaborate with the Head of Merchant Success to develop and implement efficient processes and playbooks to enhance the effectiveness of the Merchant Success organization.
• Support Team Building You'll assist in identifying and hiring exceptional talent for the merchant success team, contributing to the growth and success of the department.
• Drive Performance You'll work closely with the leadership team to develop and execute strategies aimed at driving significant performance and achieving established goals.
• Promote Culture As a people-first organization, culture is paramount to us. You'll actively contribute to fostering a positive and inclusive culture that resonates throughout the company.
• Make the connection Acting as an owner, you have the agency to drive strong relationships with direct points of contact within the merchants organization.
• Align on value, drive expansion Your role will involve highlighting the strong connection between our products and their value to customers. You will be tasked with discovering new opportunities to grow the AfterSell product line, ensuring it fulfills the requirements of our merchants.

Requirements

Who You Are

• Customer-Centric You prioritize the needs of our merchants, consistently putting yourself in their shoes and advocating for their success.
• Experienced You bring a solid foundation of experience in sales, customer success, or a related field, demonstrating your ability to excel in a client-facing role.
• Effective Communicator Your strong communication skills allow you to convey complex concepts in a clear and compelling manner, fostering positive relationships with merchants.
• Values-Driven You embody integrity, excellence, respect, and collaboration in your interactions with merchants and colleagues alike.
• Entrepreneurial Spirit Thriving in a fast-paced environment excites you, and you're comfortable adapting to rapid changes and challenges.
• Hardworking You understand the value of hard work and are committed to delivering exceptional results for our merchants.
• Priority-Oriented You know how to prioritize tasks effectively to drive progress and achieve goals.
• Passionate You genuinely enjoy every aspect of your role, finding fulfillment in helping merchants succeed and contributing to the company's growth.

Join us at AfterSell and be part of a dynamic team dedicated to empowering eCommerce merchants and driving success in the ever-evolving digital landscape.

Benefits

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance
• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.

If this sounds like a role you’d enjoy, apply here and you’ll hear from our recruiting team.

Compensation: $80,000 - $95,000 salary + target bonus, employee equity plan grant & world class benefits.