Lead UX Researcher

As a Lead User Researcher, you will lead our research efforts and guide the product teams in making informed decisions based on user needs, behavior, and feedback. You will be an advocate for our customers. This role requires hands-on experience conducting research and managing a team. You will mentor a team of user researchers and product designers and drive innovation in our research methodologies.

We are looking for someone who is passionate about solving problems with deep customer empathy and does not shy away from challenges. If you are a strategic thinker with a track record of delivering impactful insights and can seed a high-performing team, we would love to hear from you.

What You Will Do

• Leads strategic research to inform deep knowledge of users or product opportunities keeping in mind the big picture
• Able to handle multiple spaces (user/product/domain) that are ambiguous
• Leverages mixed methods (qualitative and quantitative) to conduct generative, formative, and summative research to influence product development and design direction
• Build strong relationships with Product, Design, Content, and Engineering and be a trusted collaborator to inform product strategy and roadmaps
• Purposefully prioritize programs that are most impactful and facilitate informed decisions that influence overall product strategy
• Strengthen and orchestrate UX research processes so everyone on the product team can empathize with our users
• Educates cross-functional team on how to conduct research with a high degree of rigor
• Build, mentor, and coach a team of user researchers, and provide guidance and support to help them grow and develop their skills
• Stay up-to-date with the latest trends and best practices in user research and incorporate them into our research methodologies

Who You Are

• Minimum of 6+ years of relevant experience in user/product/ UX research space
• Excels at problem-solving and trouble-shooting
• Ability to thrive in a fast-paced environment that fosters change, creativity, and flexibility
• Has a strong portfolio articulating research findings, methods, and recommendations
• Has working knowledge of UX research tools e.g., Dovetail, Hotjar, Lookback, etc.
• Excellent interpersonal skills with the ability to build strong relationships with stakeholders
• Excellent written and verbal communication skills to present actionable insights