Technical Support Engineer

About Unlimit

Founded in 2009, Unlimit is a global fintech company that offers a large portfolio of financial services, including payment processing, Banking as a Service (BaaS), and an on-ramp fiat solution for crypto, DeFi, and GameFi. The company’s mission is to deliver solutions that eliminate financial borders, enabling businesses to operate locally and internationally easily across Europe, the UK, LatAm, APAC, India, and Africa. Unlimit has over 500 employees across 16 offices and five continents, including London, Frankfurt, Singapore, São Paulo, Hong Kong, and Mexico. For further information, please visit https://www.unlimit.com

About The Job

We’re looking for Technical Support Engineer 2L to participate in the development of APM Team.

We offer:

Attractive monthly salary paid in line with experience

Vacation, sick, and paid holidays

Flexible working hours

Full-time: 5/2

Modern workplace with all necessary equipment

A team of top international professionals to learn from

Multicultural working environment

Requirements

• Work experience as a support engineer

• Understanding the development cycle and OOP

• Knowledge of REST API, SOAP, and SFTP technologies

• Understanding JSON, XML, and HTML data formatting

• Using Splunk, Grafana, and Postman

• English: Upper-Intermediate level

• Proactivity and willingness to solve problems

As a plus experience with:

• SoapUI, Sentry )) Jira\Confluence
• SQL (Mongo\PostgreSQL\Oracle)
• Knowledge of any scripting programming language: perl, python, groovy

Responsibilities

• Processing incoming requests from merchants and first-line support.
• Service stability monitoring
• Technical issues analysis
• Communication with payment method providers in case of need for their assistance in detecting and solving problems
• Communicate issues to the development team and manage tech issues tasks
• Assisting with a channels routing setup
• Helping the Product team with new APM final checks before launching

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.