Senior IT Support Engineer

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.

At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.

We're looking for a Senior IT Support Engineer to join our growing IT team in India. In this role, you will act as a key support staff for all our employees in India. You will also secure, support, and provide seamless end-user support in a hybrid work environment.

What you will be doing:

• Provide level 1-2 support for both in-office and remote employees in both India and the US
• Develop and own the Day 1 onboarding process, providing support for all new hires
• Monitor Jira Service Desk queue and Slack channels for support queries
• Produce documentation describing current and future configurations, processes, policies and topologies
• Collaborate with systems engineers on special projects and escalated tickets
• Deploy hardware in office and to remote employees as required
• Demonstrate superior service to Greenight staff by proactively communicating and ensuring desired outcomes are achieved.
• Mobile device management using centralized control applications (iOS and Android)
• Support office hardware including network architecture, AV offerings, conference room technology, etc.

What you should bring:

• Associate or Bachelor's degree in computer science, information technology, information systems, or relevant experience
• 5+ years in a similar role
• Working experience with one or more of the following technologies: Okta or equivalent identity platform, Google Workspace (G Suite), Jamf or equivalent Mac MDM software, Microsoft Endpoint Management (InTune), or Atlassian (Jira Cloud/Confluence/OpsGenie/Jira Service Desk)
• Experience with IT SaaS systems, networks, and related technologies
• Self-starter with proven ability to effectively manage support requests through a ticketing system
• Solid knowledge of best practices in IT systems administration and system security
• Exceptional organizational, analytical and communication skills.

Technologies we use:

• Okta
• Google Workspace (G Suite)
• AWS
• Slack
• Jamf
• Atlassian Suite (Jira, Confluence)
• Microsoft Endpoint Management (InTune)
• Atlassian (Jira Cloud/Confluence/OpsGenie/Jira Service Desk)
• SAML/OAuth
• Apple Mac and PC hardware platforms
• Ubiquity Network Management Suite

It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.