Partner Success Manager

How You'll Make an Impact:

• Expand the overall service delivery portfolio of our global partners.
• Drive technical onboarding of partners on the Salsify platform.
• Enable partners on service packages and delivery approach and methodology.
• Implement delivery best practices with our Regional and Global System Integrators
• Drive technology innovation with our ISV partners
• Promote the creation of a center of excellence within our partners as they build their Salsify practice.
• Ensure overall delivery quality of partner service delivery by evaluating performance, providing feedback, and coaching to improvement.
• Develop scalable onboarding and enablement procedures to increase delivery volume and efficiency.
• Create and refine partner enablement materials.
• Work cross-functionally with Product, Customer Success, and Sales to ensure an exemplary experience for customers utilizing our partners.

You'll Enjoy This Role If You Have:

• Experience in customer-facing consulting, support, or enablement position in fast-paced, high-tech companies
• Experience and are comfortable working with multiple stakeholders across multiple levels in large organizations
• A love for coming up with solutions to all sorts of challenges, whether they be technical challenges or organizational challenges
• Ability to clearly and thoughtfully explain new concepts to diverse audiences
• The curiosity to learn about new businesses and industries, and you can quickly grasp and make effective use of industry and company-specific terminology
• The ability to manage multiple partner’s needs at once
• The ability to gain the trust and support of peers and partners through collaborative problem solving and teamwork
• The ability and willingness to travel up to 10% of the time

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