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A global media and entertainment company with a portfolio of iconic content and beloved brands.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Job Description:
The CX Director of Operations for the APAC region will be a key Leader on the Global Customer Experience team within Warner Bros Discovery, reporting to the head of Global CX Operations. She/He will have a leading role in building, cultivating, and running the day-to-day operations of WBD’s CX Operations team in APAC - overseeing our in-house team of local CX support experts and contributing to the management, coordination, and quality of our partner contact center operations. The ideal candidate will be an empathetic, performance-oriented leader who is passionate about delivering a world class customer experience for WBD’s streaming products. This individual will be highly technical, analytical, and have experience leading technical support oriented operations/teams. She/He excels at coaching, guiding, and developing teams, as well as challenging them to continuously raise the bar, redefining excellence. They will engage and partner cross-functionally within CX and across other WBD business groups to ensure information is shared out and/or pulled into CX as needed. This individual will have a record of successfully driving projects forward to achieve operational efficiencies, experiential excellence, and streamlined processes. She/he will be passionate about growing, cultivating, and executing on an excellence-driven CX operational strategy, as we continue to grow and scale our CX operations to support the needs of WBD’s growing, 24/7 global streaming business.
Primary Responsibilities:
Leadership and People Management
Operational Excellence
Analysis and Reporting
REQUIREMENTS
Skills/Abilities:
You Are:
Education/Work Experience:
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.
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