Helpdesk Specialist

We are looking for a new member of our distributed IT Helpdesk team, to help us to maintain our IT equipment in our Lisbon office.

Job Responsibilities:

• Combining first and second-line internal IT support;
• Internal users and corporate office equipment support;
• Office infrastructure support;
• Administering internal company services;
• Handling, escalating, and tracking requests in the internal ticket system;
• Managing IT assets (laptops, accessories, software licenses, etc.);
• Setting up workstations for employees;
• Interacting with services and hardware suppliers;
• Performing module-level repairs on laptops (we use Lenovo and Apple);
• Keeping up-to-date troubleshooting and knowledge base documentation.

Requirements

• General understanding of Active Directory domain services and experience in basic user and computer object operations;
• General understanding of computer networks (both physical and virtual) and troubleshooting skills;
• Basic skills in administering and troubleshooting Windows 10/11 and modern versions of macOS;
• Troubleshooting hardware-related issues;
• Ability to work with supporting documents from suppliers;
• Experience in writing user and technical documentation;
• Experience with video conferencing systems with conference room functionality (Google Meet, Zoom Rooms, Microsoft Teams, Logitech Lifesize, etc.) at helpdesk level;
• Experience with cloud workspaces (Google Workspace, etc.) at helpdesk level;
• Be ready to take ownership of the issue/incident and lead it to the end;
• Fluent in Russian and advanced level of English. Portuguese will be a plus.

Benefits

• Interesting and ambitious tasks that will take you to the next professional level;
• Complex and innovative product;
• Career growth opportunities and a corporate culture that encourages professional development;
• Ambitious team of experienced professionals;
• Learning: access to English lessons, seminars, training and conferences. If you want to participate in a conference, we will help to organize it;
• We also have innovative AI-based tools (bot and coding companion) that help solving work tasks;
• Corporate discounts on hotels and other services.