Sales Engineer

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. As a fully remote team of over 300 professionals, we believe in delivering exceptional work without compromising work/life balance, no matter where you are. Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just HubSpot's highest-rated partner worldwide but also a two-time HubSpot NA Partner of the Year and proud Elite Partner. Add to that our Master Elite partnership with Klaviyo and our proud partnerships with Shopify and Google.

A brief overview of who we are

SmartBug is the largest digital firm on the South Shore of Montreal, has a team spreaded over North America and even further. Our team works on a wide range of projects, from Hubspot implementation to website analysis, development and optimization, to the creation of custom digital tools, e-commerce, intranets and extranets, data bridges, inbound marketing and more. Collaboration, knowledge sharing and mastery of different technologies are at the heart of our daily lives. For over 20 years, our experts have been delivering projects that make them proud, and that exceed the expectations of our loyal customers.

We are currently looking to expand our team and are ready to welcome a new team player who is proactive, curious and passionate about his or her field. As a sales engineer on the team, you'll have the chance to work closely with sales executives to meet the needs of prospects in the preliminary sales phase.

We offer you a place on a team where having fun is just as important as meeting technological challenges while continuing to perfect your skills. If you're a team player with strong technical and problem-solving skills, this is the job for you!

What You'll Do:

• Work closely with our sales executives in the selling team to solve the pre-sales’ prospect needs
• Develop strategies with our sales executives to understand how to help their customers/prospects
• Strategically manage complex use cases and the stakeholders on a deal
• Lead and drive technical pre-sales conversations around integration and data migration
• Work closely with the developers to gather feedback during the sales process but also during the production phase
• Build data flow diagram if needed
• Has the ability to simplify complex situations for all kinds of customers.

What we are seeking:

• Excellent written and oral communication skills in English
• *Oral French comprehension
• Experience in a role involving direct customer contact
• Mastery of the CRM ecosystem, in particular Salesforce, HubSpot or Dynamics
• Ability to grasp technical concepts and global technologies, such as APIs and backend/frontend systems
• A professional background in development or IT (an asset)
• Ability to work as part of a team while enjoying autonomy in the role, demonstrating strong collaboration and communication skills
• Comfortable in situations of uncertainty, able to work with new technologies and services
• Ability to solve problems with a strategic and consultative mindsetBusiness-oriented and focused on value creation

*This is a requirement as you will be working with customers in English,Canada and the USA on a recurring basis, both orally and in writing.

What We Offer:

• A schedule tailored to your personal life - You can walk your dog or do your laundry during the day. At SmartBug, we trust you!
• Up-to-date offices and facilities - Wait till you see the view from the patio!
• The ability to work from your St-Lambert office, your home, your apartment - you decide
• A group insurance program and an REER program with employer contributions, right from the start;24/7 telemedicine service, an employee assistance program and a virtual sleep clinic
• In addition to vacations, a paid week off between Christmas and New Year's Day, and five floating days
• A relaxed family atmosphere, plenty of opportunities to socialize with your colleagues: 4 to 6, celebratory events, activities of all kinds
• Computer equipment to suit your taste at home and at the office, SmartBug clothing and much more!

4 good reasons to apply :

• We're all about life balance and telecommuting
• Work with passionate colleagues who are experts in their fields
• You'll enjoy benefits that will blow your mind
• You'll be joining a solid, growing company that's making a name for itself in the industry.

Join the Smartbug team ... A great adventure is about to begin for you!