Identity Management Operations

- Carry out 3rd-level support for all IAM topics of the Robert Bosch GmbH focused on One Identity Manager.

- Identify, clear and dispatch incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations.

- Analyze incidents in depth, identify error causes, transfer to and exchange with IAM Problem Management for the benefit of the affected users.

- Process/respond to questions/comments in the related support channels (ITIL tools, forum, docupedia, ...).

- Support specifying, testing, documenting and reporting new support functionalities.

- Identify new support cases, develop solution approaches for them, align with product responsible.

Requirements

- Bachelor Degree in Information technology analyst or similar.

- Basic knowledge in software development and database technologies (scripting, SQL, ...)

- Experience of several years in support of complex and distributed enterprise IT solutions including very good ITIL know-how.

- Advanced English is mandatory.