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Ubisoft Reflections is a fun and friendly team that values openness and inclusivity
Your role
As a Local IT Team Lead you will manage the local IT team, will be responsible for ensuring a proper Support Service Quality and you will own the local IT asset strategy and decision process, contributing to the strategic objectives in alignment with the global and Studio strategy. You will be handling operational workload regarding all IT projects within your scope.
*Please, note that due to its functions this position requires working mostly on site at our Studio.
Your daily adventure
SUPERVISE THE DAILY OPERATIONS OF THE TEAM
And be responsible for the team development and performance
MAINTAIN THE CONDITION, PERFORMANCE AND UPDATES OF THE WHOLE IT INFRASTRUCTURE
Including but not limited to Hardware, Software, Servers, Networks and Server Rooms
WORK WITH LOCAL PRODUCTION AND STUDIO TEAMS REPRESENTATIVES
To ensure their IT needs are covered to provide a flawless working process
HANDLE VARIOUS OPERATIONAL TASKS DAILY
Regarding different IT projects, requests and incidents
ENSURE THE CRITICAL STUDIO INFRASTRUCTURE IS UNDER MONITORING
With notification abilities and all critical studio data is backed up
ENSURE DEPLOYMENT OF NEW TECHNOLOGIES AND SYSTEMS
To cover Production and Studio needs
MANAGE AND PURCHASE ALL IT ASSETS
Following the global Ubisoft and local Studio policies and best practices
DEAL WITH EXTERNAL PARTNERS AND SERVICE PROVIDERS
To ensure that the Studio needs within your scope are covered
OVERSEE THE ASSET INVENTORY LIFE CYCLE AND ENSURE QUALITY REPORTING
For the purpose of budgeting definition and asset rollout planning
ACT AS A LOCAL POINT OF CONTACT FOR THE SECURITY AND RISK MANAGEMENT TEAM
To ensure Security policies are deployed regarding Cyber & Physical Security
REPRESENT AND ADVOCATE THE STUDIO’S INTERESTS
Within the global IT organization
CONTRIBUTE TO COMMON TECHNICAL AND MANAGEMENT TOPICS UPON YOUR KNOWLEDGE
And be a technical and managerial escalation point for all IT topics within your scope
Your skills
KNOWLEDGE
College diploma in Information Technology, or equivalent experience
Broad technical IT knowledge
Great understanding of site realities and awareness of regional and global impacts
Ability to prioritize broad range of topics efficiently & make decisions quickly
Ability to work autonomously with ownership
EXPERIENCE
Minimum 3+ years of experience in developing, leading and managing IT teams
Experienced in data driven decision management, Service Management, IT Support, Negotiation and Budget Management
MANAGEMENT SKILLS
Strong management and organizational skills
Great team leadership skills
ADAPTABILITY
Ability to work effectively in a fast-paced changing environment
Continuous improvement mindset and service oriented mentality
COMMUNICATION SKILLS
Ability to work well in teams, to collaborate and communicate with individuals and stakeholders from various backgrounds and hierarchical levels in a multi-cultural environment
Ability to receive, seek and provide constructive feedback
Strong listening & communication skills in English (spoken and written)
Advantages
ITIL v3 or higher foundation certification is a benefit
PMP or Prince2 certification is a benefit
VMware certification is a benefit
Cisco certification is a benefit
Microsoft certification is a benefit
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