Application Support Administrator II

• Support COTS software solutions including installing, configuring, testing, monitoring, log reviews, and troubleshooting.
• Provide application security, user setup, role privilege definitions and assignments, and security permissions.
• Serve as a liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues.
• Coordinate the IT responses to the customers and vendors across IT teams.
• Oversee the deployment of new installations and/or upgrade installations of software patches and releases.
• Create system documentation and user training materials, and train users in the proper use of hardware or software.
• Report on the use and effectiveness of the solutions.
• Provide user support, run reports for IT teams, and coordinates scheduled downtime and upgrades with user community.
• Participate in or facilitate meetings regularly across IT teams.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Provide leadership and mentoring of other staff members.

Requirements

• Three years full-time responsible experience in business analyst, application support, or related field.
• Must demonstrate good communication skills and the ability to work independently or under general direction only.
• Required experience must include some, or all, of the project specific experience requirements described in the Task SOW.
• Note: Regular and predictable attendance is an essential function in the performance of this job.
• Must be able to complete a federal background investigation: Candidates selected for this position must undergo and complete a federal background investigation.
• Must be a US Citizen or have a Green Card: The candidate must be either a US Citizen or possess a valid Green Card.
• Workdays: Monday-Friday: The standard workdays for this position are Monday through Friday.