Client Training Specialist

Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sounds like a dream come true? You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom.

We're growing like crazy, and that's where you come in. We're looking for you to become our newest training specialist!

About the gig:

• Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class
• Ensure customers are familiar (some might say experts) with using the platform in their classroom
• Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform
• Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor
• Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class
• Work on renewing first-time customers by maintaining strong relationships and demonstrating the platform’s ongoing value
• Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features

About you:

• You have 1-2 years of client-focused work experience
• Someone with a passion for learning design, ideally with a background in teaching/coaching/training
• You are very organized and comfortable managing a high volume of training sessions and tasks
• Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)
• Someone with strong attention to detail, you don’t stray away from providing direct feedback to customers, who is customer-obsessed and ensures every interaction provides value
• Familiar with technology and competent with computers