Technical Support Engineer - Retail

Sensormatic Solutions, a unit of Johnson Control, is a leading global provider of integrated performance and security solutions for retailers, currently deployed in more than 80 percent of the world's leading retailers. Sensormatic streamlines in-store operations and provides customers with seamless, personalized shopping experiences. Over the past 50 years, our solutions have kept hundreds of millions of people safe. We establish connections and fill information gaps to provide retail companies with a global, instantaneous, and determining view of inventory, customers, store staff and the business environment. We protect assets and people by helping to ensure a safe environment throughout the entire customer journey.

What will be your role?

The Technical Support Engineer oversees providing expert technical support on the different technologies of the Company, in the field of Electronic Security: CCTV, Intrusion, EAS and Access Control, both to the end customer of Retail & Building Solutions, and to the different departments of the company.

What will be your responsibilities?

• Aid in the sizing, installation, maintenance, and operation of all technological resources, and for the effective, timely and continuous delivery of technical support services, maintaining a focus on quality, teamwork, and customer service.
• Provide technical support of the entire range of Johnson Controls products both in customer facilities and internal staff (call center, administrative support areas, Field Ops Technicians).
• Development of new solutions and testing. Preparation of manuals and product guides.
• Execute technical support functions to the systems of the organization and the services offered by the company, as required (maintenance, updates, technical evaluations, installation of new definitions and devices, production of programs or improvements developed by the brands, among others).
• Resolution and attention to incidents and breakdowns (Level 2)
• Assist field technicians in the installation and maintenance of installed technologies, according to business strategies.
• Analysis of new product launch, validation, implementation, and training of teams in product deployments. Participate in the development of new projects.
• Implementation of complex solutions for the end customer.
• Visit to customer facilities during the installation and commissioning phase of the different installed technologies. On-site customer training.
• Communication with HQ and factories for the resolution of technical product incidents. Report to service providers and related areas any failure, technical, operational or security anomaly, ensuring their due follow-up and solution.
• Ensure full customer satisfaction, performing an adequate support process: monitoring, documentation, scaling.

What we look for

• Technical education, for example vocational upper secondary qualification in electronics, information technology & communications, electrical engineering, or automation technology.
• Previous technical experience in EAS and RFID technology.
• Willingness to travel internationally over 30%.
• English, advance level is a must.

SKILLS:

• Logical problem-solver
• Hands-on approach
• Strong communication to present and explain complex technical issues.
• Excellent troubleshooting and problem-solving skills.

What we offer

Johnson Control offers an interesting compensation package according to your qualification and experience. You can enjoy an attractive package of social benefits such as life and accident insurance, and the possibility of opting for Flexible Remuneration, which allows obtaining external services, at agreed prices and with significant tax exemptions by contracting medical insurance, childcare check and food tickets.

In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package.

Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we.

Who we are

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.

Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®; SENSORMATIC Solutions.

For more information, visit www.johnsoncontrols.com

#LI-SK1