Software Engineer - Java

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:
The Software Engineer will activily participate to deliver critical capabilities for messaging service in a cloud-based architecture.

These messaging services are important digital communication channels for our customers. These channels are used by our customers to provide excellent customer experience and therefore must be best in class. The software engineer will be enthusiastic and will jump at a chance to learn.

Genesys provides an environment that promotes learning, performance, and opportunities for all.

We operate in an open culture and invite questions and feedback from all levels.

Key Responsibilities:

• Design, build and deploy innovative, scalable, highly available solutions
• Collaborate closely with team members
• Provide technical guidance to architecture and design, while staying open to constructive comments
• Continuously provide input to improve processes.
• Participate in PagerDuty rotation and resolve technical issues promptly
• Demonstrate high level curiosity and keep up-to-date on the latest technologies
• Strive for excellence in the work they deliver
• Develop and maintain surrounding product ecosystem like Continuous Delivery Pipelines
• Participate in daily and weekly team meetings, report on progress using tracking systems in place
• Adhere to Genesys Code of Business Conduct and Ethics

Minimum Requirements :

• 2+ years of software development experiences in Java and/or JavaScript

• Bachelor’s degree in Computer Science or related work experience

• Excellent problem-solving and critical-thinking skills

• Good verbal and written communication skills

• Be able to work with a remote team via teleconferencing technologies

• Familiarity with NoSQL

• Familiarity with messaging systems and proven integration patterns

• Familiarity with development and troubleshooting software on Linux

Desirable Skills:

• Experience with building scalable and highly available microservices

• Experience with Typescript
• Knowledge in DevOps principles, continuous integration, and cloud deployment best practices.
• Experience with Amazon Web Services (EC2, Lambda, DynamoDB, S3, SQS, SNS, etc.)
• Experience in backend development using Nodejs and/or Java
• Experience with building HTTP REST-based API, with a solid understanding of synchronous and asynchronous request handling

Benefits:

· Flexible work schedules and work-from-home options

· Development and career growth opportunities

· Bonus scheme

· Health Insurance

· Income Protection & Life Assurance

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.