Organizational Change Management & Technical Learning Senior Consultant
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them โ and their family members โ achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNAโs benefits, check out our Candidate Guide.
Working in partnership with assigned business area, the Organizational Change Management & Technical Learning Senior Consultant works with stakeholders to determine change impacts, establishes needed change management plan, and executes on the plan, including communications, work with change champions & stakeholders, and development & delivery of any needed learning & training deliverables. This role will also assist with creating and maintaining a human-centered culture & continuous learning environment and achievement of business goals.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
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- Identify and Analyze Change Needs: Collaborate with business leaders to identify change management needs, conduct change impact analyses, and assess stakeholder readiness.
- Implement Structured Change Management: Apply a structured change management methodology across multiple projects, focusing on the people side of change.
- Develop and Manage Change Plans: Create and oversee change management plans using best practices, collaborating with internal and external resources.
- Lead Communication and Training: Design, develop, deliver, and manage communication and training efforts to support change initiatives.
- Monitor and Measure Success: Define and track success metrics to monitor progress and change adoption.
- Integrate Related Change Efforts: Support the integration and connection of related change initiatives across transformation programs.
- Evaluate and Enhance Learning Resources: As needed, evaluate & maintain change-related learning materials to ensure they are effective, efficient, and engaging.
- Develop Technical Learning Solutions: Conduct needs analyses and design various technical learning solutions, including curricula, certifications, performance support tools, and blended learning programs.
- Leverage Materials Across Business Lines: Identify opportunities to use learning materials across different business lines where consistent performance and learning needs exist.
- Evaluate Training Effectiveness: Establish measures to assess the effectiveness of training courses and materials, leading continuous improvement efforts.
- Align Initiatives with Business Goals: Work closely with leadership to ensure learning initiatives align with business goals identified through quality and compliance reviews.
- Project Management: Act as project manager to create, manage, and monitor project plans for learning & change initiatives.
May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge and Abilities
- Learning and Change Design: Strong knowledge & experience with change management methods, effective change adoption strategies, learning design, instructional methods, and adult learning theory
- Passionate about facilitating change adoption and continuous learning culture.
- Clear Communication: Ability to communicate business knowledge, technical information, and change management concepts clearly and succinctly.
- Ability to work with & comprehend technical staff and translate key information to non-technical personnel.
- Stakeholder Engagement: Ability to effectively interact, communicate, collaborate, and build trusting partnerships with all levels of business partners, ensuring stakeholder buy-in for change initiatives.
- Credibility and Influence: Strong written and verbal communication skills with an ability to quickly build credibility, rapport and positively influence others.
- Analytical and Problem-Solving Skills: Excellent analytical skills and creativity in resolving unique and challenging business problems, particularly in the context of change management.
- Program and Project Management: Excellent program and project management skills, including organizing and planning for successful change implementation.
- Results-Oriented: Proven ability to drive and achieve results, manage multiple and shifting priorities, and lead change efforts effectively.
- Technical Proficiency: Strong computer skills, including Microsoft Office Suite and other business-related software systems.
- Integration of Learning and Change: Understanding of how to integrate technical learning design, instructional methods, and training techniques with change management strategies for optimal impact.
Education and Experience
1. Bachelor's degree or equivalent.
2. Typically a minimum of eight years of work experience, or educational design/development and training experience with knowledge of the insurance industry.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
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Continental Casualty Company
An insurance company that offers a comprehensive benefits package and strives to create a culture in which people know they matter and are part of something important.
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