Organizational Change Management & Technical Learning Senior Consultant

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Working in partnership with assigned business area, the Organizational Change Management & Technical Learning Senior Consultant works with stakeholders to determine change impacts, establishes needed change management plan, and executes on the plan, including communications, work with change champions & stakeholders, and development & delivery of any needed learning & training deliverables. This role will also assist with creating and maintaining a human-centered culture & continuous learning environment and achievement of business goals.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• • Identify and Analyze Change Needs: Collaborate with business leaders to identify change management needs, conduct change impact analyses, and assess stakeholder readiness.
  • Implement Structured Change Management: Apply a structured change management methodology across multiple projects, focusing on the people side of change.
  • Develop and Manage Change Plans: Create and oversee change management plans using best practices, collaborating with internal and external resources.
  • Lead Communication and Training: Design, develop, deliver, and manage communication and training efforts to support change initiatives.
  • Monitor and Measure Success: Define and track success metrics to monitor progress and change adoption.
  • Integrate Related Change Efforts: Support the integration and connection of related change initiatives across transformation programs.
  • Evaluate and Enhance Learning Resources: As needed, evaluate & maintain change-related learning materials to ensure they are effective, efficient, and engaging.
  • Develop Technical Learning Solutions: Conduct needs analyses and design various technical learning solutions, including curricula, certifications, performance support tools, and blended learning programs.
  • Leverage Materials Across Business Lines: Identify opportunities to use learning materials across different business lines where consistent performance and learning needs exist.
  • Evaluate Training Effectiveness: Establish measures to assess the effectiveness of training courses and materials, leading continuous improvement efforts.
  • Align Initiatives with Business Goals: Work closely with leadership to ensure learning initiatives align with business goals identified through quality and compliance reviews.
  • Project Management: Act as project manager to create, manage, and monitor project plans for learning & change initiatives.
    May perform additional duties as assigned.

Reporting Relationship
Typically Director or above
Skills, Knowledge and Abilities

• Learning and Change Design: Strong knowledge & experience with change management methods, effective change adoption strategies, learning design, instructional methods, and adult learning theory
• Passionate about facilitating change adoption and continuous learning culture.
• Clear Communication: Ability to communicate business knowledge, technical information, and change management concepts clearly and succinctly.
• Ability to work with & comprehend technical staff and translate key information to non-technical personnel.
• Stakeholder Engagement: Ability to effectively interact, communicate, collaborate, and build trusting partnerships with all levels of business partners, ensuring stakeholder buy-in for change initiatives.
• Credibility and Influence: Strong written and verbal communication skills with an ability to quickly build credibility, rapport and positively influence others.
• Analytical and Problem-Solving Skills: Excellent analytical skills and creativity in resolving unique and challenging business problems, particularly in the context of change management.
• Program and Project Management: Excellent program and project management skills, including organizing and planning for successful change implementation.
• Results-Oriented: Proven ability to drive and achieve results, manage multiple and shifting priorities, and lead change efforts effectively.
• Technical Proficiency: Strong computer skills, including Microsoft Office Suite and other business-related software systems.
• Integration of Learning and Change: Understanding of how to integrate technical learning design, instructional methods, and training techniques with change management strategies for optimal impact.
  Education and Experience
  1. Bachelor's degree or equivalent.
  2. Typically a minimum of eight years of work experience, or educational design/development and training experience with knowledge of the insurance industry.

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