Customer Journey Expert

Credit risk Models are of paramount importance to ING Wholesale Banking (‘WB’) given that they are covering 50% of ING's capital consumption and provisions. The new CoE WB Models department (formerly part of Capital & Liquidity Expertise Centre / CLEC) is co-owner of ING’s credit risk Models and pivotal in the delivery of the redeveloped WB credit risk models, collaborating with all business lines and countries within the Bank.

The new department consists of four expert teams, whereby the Expert team Specialized Lending is, from a business perspective, responsible for the redevelopment of credit risk models for the Project Finance, Object Finance, Commercial Property Finance and Trade Commodity Finance portfolios. The End-to-End Orchestration will be executed in close cooperation with FO, COO Risk, Integrated Risk and Model Validation.

Your role
We are looking for a Customer Journey Experts, who will act as a business analyst on a specific portfolio and Credit Risk Model. You will perform business analysis activities, orchestrate E2E implementation including testing activities and with your knowledge of the underlying IT systems and processes you will advise on process impr...