Technical Support Engineer II

Hybrid
Mid-level
🇹🇳 Tunisia
Support Engineer
Technology
 

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the team:

RIMS (Real-Time Integrated Multi-Instruments Solution) known as FIS ISPM FIS International Securities Processing Manager is a securities

post-execution processing solution for the middle and back office.

The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents on all RIMS

solutions.

What you will be doing:

  • You will be part of one of our most important client-facing support teams, that serve our major client based in Europe, ASIA.
  • You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.
  • Technical Support: qualify issues, perform investigation and attempt resolution
  • Track all cases to a successful resolution
  • Coordinate inter-departmental resources and liaise close...
 

 

FIS

FIS

FIS Embedded Finance is a team that enables developers across all verticals to create and monetize financial products.

Banking
Fintech
Technology

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