Criminal Researcher: Part Time

Unlock and develop your research and legal skills in a fast-paced and growing company. Become part of our small group dynamic, with the opportunity to learn the ins and outs of the background checking industry.

Responsibilities

• Processing client applicant product requests within strict deadlines.
• Searches and retrieves information from files, computer records, and other documents.
• Produce high quality and timely investigative reports.
• Locates information and documents quickly and accurately in accordance with applicable laws and procedures.
• Supplies timely updates and notifications of delays.
• Understands the court system and terminology, and interprets results.
• Communicates effectively with courts to retrieve additional information as needed.
• Performs duties and responsibilities as assigned.
• Performing online searches - court dockets, statutes.
• Ordering court documents from researchers.
• Contacting clerks, courts and county offices by phone and or email as needed.
• Reviewing researcher and court documents.
• Applying federal/state/client restrictions to client reporting details.

Requirements

• Strong familiarity with the internet, including internet research experience.
• Excellent analytical, written and verbal communication skills.
• Strong writing and investigative skills.
• Must be detailed oriented.
• Ability to communicate, interact and work effectively and cooperatively with all.
• Ability to understand legal terminology.
• Equal balance of speed and accuracy.
• Familiarity with FCRA a plus.
• Exceptional Organizational skills with the ability to PRIORITIZE while meeting crucial deadlines.
• Ability to maintain confidentiality, security rules in all aspects of the job.
• College Degree preferred
• 1 year of experienced in an office environment preferred.
• Must be able to pass background check and drug test.
• Have or ability to pass security clearance for PERC (Permanent Employment Registration Card)

Customer Service

• Client Focused: Maintain confidentiality and ability to demonstrate a pleasant demeanor on the telephone and in person.
• Communication Skills: Ability to communicate needs and ideas to investigators, clients, vendors, and company staff.
• Excellent customer services skills to provide high-quality service to daily clients including the ability to resolve customer service issues.

Technology Skills

• Technical nimbleness to learn new proprietary reporting and case management programs.
• Operating knowledge of and experience with Google Suite of apps including Gmail, Google Docs and Form.
• Microsoft Office Suite, including Word, Excel, PowerPoint.
• Usage of telephones, copier, printers (paper, toner & ink change), intranet and Internet.