Debt Management Team Leader

How will I spend my time in this role?

• Conduct all HR duties including monthly 1:1’s. appraisals and team objectives;
• Coach individuals in the team to increase quality in every area by listening to calls and measuring quality;
• Solve problems across the debt team to increase collections, debt reductions and overall performance;
• To work with other departments who impact and affect the companies debt position to maintain positive relationships and processes;
• To ensure that our customers receive a great service;
• Identify skill gaps and organise and deliver the appropriate training;
• Ensure that your team is organised and have effective resource plans;
• Reporting on team progress to Debt Manager and Senior Debt Manager;
• Use data via PowerBI to improve processes and performance across the debt team;
• Managing inhouse CRM Queues and improving the Debt Management collection journeys;
• Any other reasonable activity as required by Management to support Smart Energy’s goals and objectives;
• Support other debt initiatives across the team and business.

What skills/experience do I need to be successful?

• Proven Credit Management and Team Leader experience;
• Intermediate IT skills in MS Office, particularly Excel;
• Strong leader, ability to coach, develop and lead a high performing team;

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Check out all our benefits here
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitize, decarbonize, and localize the future of energy? Apply now

Check out all our current open positions

Our privacy policy is here