Account Coordinator

AHEAD is hiring for an Account Coordinator to join our Operations team. The Account Coordinator will independently manage sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary.

Roles & Responsibilities

• Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking
• Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution as follows:
• Meet with warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customers
• Meet with Manufacturing management to ensure orders are being completed within promised customer deadlines
• Meet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked orders
• Collaborate with Product Engineering department to resolve engineering change request orders as follows:
• Analyze customer requests to ensure Engineering has all the information needed to complete requests.
• Facilitate and mediate timely execution of successful communications between Product Engineers, Account Managers, and external customers
• Partner with Product Engineers to update sales orders to match any required revisions after receipt of any customer feedback
• Identify customer order process improvement opportunities, report them out to customers, and
• collaborate with customers to update their external workflows to achieve future error-free order submissions
• Own customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal
• Perform other related duties as assigned and required by Customer Service Manager

Qualifications

• Ability to become a trusted partner to external clients, resulting in increased revenue
• Ability to understand/analyze client needs and link them to company offerings
• Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner
• Strong verbal and written communication skills
• Ability to easily build rapport at all levels with both internal and external clients
• High level of attention to detail and exceptional organizational skills
• Excellent time management and multi-tasking skills
• Ability to adapt and react to quick changes
• Ability to work independently on projects
• Ability to work effectively and efficiently under pressure
• Associate degree required; bachelor's degree preferred
• Minimum of two years’ experience working in a high volume, fast-paced sales environment required
• Minimum of two years’ experience in a sales operations specialist role required; two years spent with an IT-related/IT manufacturing-related business preferred.