IT & Event Operation Manager

To organize unforgettable events that not only entertain the participants but also facilitate the achievement of business objectives, we are looking for our next IT & Event operation manager (EMEA).

In close collaboration with Global Publishing, the International HQ and International Events teams, you and your team is in charge of IT & capture aspect of +50 external events a year, from setting up networks, PC’s & AV (game/player capture) equipment to evaluating success afterwards.

As such, you will have the following responsibilities:

• Event Planning and Execution:
  • Plan, track, and manage the setup of each event, including documentation, resource allocation, timelines, and shipping logistics.
  • Ensure seamless liaison between Events and IT teams to deliver exceptional event experiences.
• Team Management:
  • Oversee and manage direct reports, including setting Objectives and Key Results (OKRs) and conducting performance reviews.
  • Provide training and support to the team on proper event procedures and technical processes.
• Technical Setup and Support:
  • Set up and install capture equipment, networks, PCs, and AV systems up to the OS layer.
  • Work with Production Studios to obtain and test in-development game builds for capture.
• Quality Metrics and Improvement:
  • Track quality metrics for each event and conduct post-event assessments to identify areas for improvement.
  • Contribute to the global event strategy by prioritizing and implementing improvement points.
• Stakeholder Collaboration:
  • Collaborate with internal teams and external agencies to ensure all IT requirements are met for each event.
  • Provide training on event procedures, and manage relationships with IT vendors and partners to enhance event processes.
• Inventory and Process Management:
  • Manage inventory and maintain capture processes (game, audio, team chat) and desktop/laptop imaging processes.
  • Develop and implement infrastructure and operations systems and processes, ensuring consistency with global standards.
• Documentation:
  • Create and maintain departmental reference documents on Confluence, ensuring up-to-date and accessible information.

Requirements

Experience and skills

• You have a solid experience as an IT Technician (networking, hardware, software).
• Your experience within events planning, coordination or management would be ideal for this role.
• You have managed a team and have customer-service driven;
• You have proven to be able to manage large scale projects;
• You have excellent organizational and communication skills, with the ability to bridge the gap between technical and non-technical teams.
• Ideally, you have experience in audiovisual and event production;
• You are fluent in French / English

As this role is within and international team, please submit your resume in English.