Support Engineer

All applicants MUST complete this technical assessment in addition to the job application.

We are looking for a Support Engineer to join our talented, dynamic, and rapidly growing global team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan and we’re looking for local candidates that can join us in the office a few days each week (we have an in-office requirement of 2 days per week) to collaborate with peers and build on our company culture.

Company Description

OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of the built world.

We are a diverse group of hard-working and entrepreneurial people dedicated to solving complex challenges, working hard on meaningful projects, and celebrating our successes. We are looking for extraordinary people to join our industry-leading and incredibly talented team! Our inspirational and fun working environment, innovation-driven, fast-growing company, and ambitious projects are just a few reasons why you will love working here.

As a company we are passionate about ensuring that diversity and inclusion are championed, and that everybody has a seat at the table. We promote a culture where everyone feels valued, and we have adopted policies to ensure we hire from a diverse pool of candidates.

OpenAsset employs 80 people and is growing rapidly. OpenAsset has partnered with Marlin Equity Partners, an $8bn private equity fund, to help the business scale its sales, technical and management capacity to meet accelerating demand for its B2B SaaS product.

Support Engineer Description

We’re looking for a smart, friendly and motivated person to join our team as a Software Support Engineer (Entry Level). Our Support Engineers aren’t your typical technical support folks. You aren’t telling people to refresh their browser or where to click - it is much more technical than that. You’ll learn the ins and outs of the product and our client base while using technical tools to deliver unparalleled support to our clients.

Support Engineer Responsibilities

• Develop scripts that are used for data management and migrating client images into OpenAsset

• Script custom InDesign, Word, and PowerPoint templates that integrate with OpenAsset

• Use our REST API to make updates in client systems as well as advise clients on integrating OpenAsset with other solutions

• Use JavaScript to code templates for use in InDesign and other document creation tools.

• Troubleshoot server side, end user and code base issues

• Own and manage client support tickets through to resolution and to the client's satisfaction

• Communicate clear and concise answers to complex technical questions

• Work closely with OpenAsset Customer Success Managers to maintain client satisfaction

• Identify areas of improvement within the product and communicate them to the product development team

Support Engineer Skills and Experience

• 1+ years of experience.

• Comfortable navigating Windows and Linux server platforms.

• Experienced in making REST API requests.

• Experience with, or understanding of, Wordpress interface and website development.

• Skilled in scripting in any number of languages (bonus points for Python).

• Good at understanding and explaining networking concepts.

• Great at communicating clear solutions to complex technical questions (bonus points for prior customer facing experience).

• Friendly, motivated and a great team player.

• Ability to thrive in our 'start up' feel.

• Bachelor’s Degree in Computer Science or Engineering OR Software Development Coding Bootcamp certificate preferred.

Technologies we use

• Python

• ES5 Javascript

• GitHub

• ZenDesk

• Jupyter Notebook

• pandas

• InDesign

• Kibana

• Perl

• Ruby

• Linux

Benefits

• Competitive salary

• Medical / Dental / Vision coverage

• 20 days paid time off per year + federal holidays (UK style!)

• 5 paid sick days

• Work from home flexibility

• Commuter benefits

• 401k

• Paid parental leave

• "Getting Started" Stipend

• A fun office with casual dress code and open fridge (free fruit, soda & other beverages)

• Career growth and development opportunities

This position is not eligible for visa sponsorship.

Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.