Field Service Engineer

As a Field Service Engineer, you will be responsible for providing high quality field based technical expertise. The main purpose of this role will be to provide this high level of field-based support direct to customers within the Poland.

Responsibilities:

• To carry out repairs, on site commissioning, service and calibration of customer's inline inspection equipment to the stated processes and procedures which will also include where required, the provision of on-site customer training.
• Carry out upgrades and refurbishments on customer site.
• Handle on site customer queries in a fair and courteous manner.
• Must be prepared to adapt to all types of environments and comply with local client's health and safety regulations.
• Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
• Expected to co-operate by working overtime as and when required.
• To be part of the on-call standby rota system as required
• Must be prepared to learn a diverse set of products and continually improve your product knowledge.
• Provide technical support via phone and email where required

Requirements

Essential

• Good Technical Electrical / Electronics skills with a qualification to support this.
• Experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing.
• Good PC literacy
• Good Organisation skills orientated around reliably delivering what is promised
• Good methodical approach to problem solving
• Full driving licence
• Good customer service skills
• Flexibility will be required to work overtime including weekends as required
• A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Deliver on our Commitments, Take the initiative)