Account Manager

The Account Manager leads individual client projects that include moderately complex survey designs, sampling designs, deliverables, and client timelines. The Account Manager is responsible for the set-up and ongoing maintenance for data collection and reporting for Press Ganey Member Experience products. This includes survey design, building, and report/dashboard configuration on multiple platforms. This person is the liaison between the client, the Press Ganey account team, and other stakeholders throughout the project and is expected to meet client expectations accurately and consistently, while developing relationships and identifying ways to delight their client contacts with value added service. The Account Manager role is responsible for managing Press Ganey’s moderately complex Health Plan clients. Portfolios will include multiple ongoing projects.

Duties and Responsibilities

• Update survey design based on client goals and feedback
• Program survey design into multiple different platforms
• Make necessary updates to dashboard reporting
• Partner with client through pre-launch testing
• Manage project timeline (client facing and internal) to ensure on time survey laun...