Currently we have a vacancy within our friendly & energetic team for a Client Success Associate (internally known as Inbound Client Success Associate). This is a fantastic opportunity to play an integral role in delivering unparalleled customer service to our clients, whilst maintaining our award-winning reputation for ease of transaction and friendly service. This role will suit an individual who loves to build client relations and deliver exceptional customer service. Key responsibilities include providing outstanding customer service, responding to all clients’ queries via various channels, providing website assistance, explaining processes, products and services in accordance with internal procedures and relevant legislation.
Hear from some of our team on how they inspire customer confidence in our ‘OFX At Your Service’ video: [https://goo.gl/RDwGi5>
Please note: We operate on a hybrid model of working (in-office and remote).
What you’ll be doing
- Be the first point of contact on all issues relating to the international payment process
- Set up new client accounts and explain how our online service works
- Explain compliance requirements
- Check & confirm all det...
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