Customer Success Manager

Why Data Impact by NielsenIQ?

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

• At Data Impact by NielsenIQ we collect over 60 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
• Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
• Today: Data-Impact by NielsenIQ is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 45 countries, we are looking for new colleagues to join our great team in the USA
• A young but experienced and dynamic team with a resolutely start-up attitude and working environment.
• A uniquely diverse and international environment with more than 42 nationalities
• Real career development opportunities
• A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges.

The Job :

As the Customer Success Manager, you are responsible for the client relationship from the onboarding phase through renewal. This includes providing insights to drive action for our Customers. This role requires an understanding of FMCG manufacturers and ecommerce. This individual must thrive in a high paced environment. Under the leadership of the Customer Success Director, you will join our growing American team to manage a portion of our clients in South America. Responsibilities include, but are not limited to:

• Drive onboarding and training clients on the tool
• Leverage Data Impact Dashboard to identify key insights for Clients
• Main point of contact for Client for customer requests, problems, and questions
• Maintain positive customer relationships by becoming an expert partner
• Recommend and close upsell opportunities and renewals for our Clients
• Deliver and communicate strong analytics and business reviews to our Clients
• Network to identify new needs from our customers and potential business growth
• Own strategic partnership and minimize customer churn
• Participate in events and forums

Requirements

• Proficient in Spanish and English
• 2+ years proven experience with FMCG brands, preferably in e-commerce
• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
• Highly organized and able to multi-task
• Strong analytical skills
• Customer Drive mindset, highly responsive, committed to building partnerships and comfortable handling difficult situations
• Excellent communication skills
• Ability to work in a dynamic and fast-moving team
• Willingness to travel