Network Telecom Engineer

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $187 billion in global client assets invested in 1,504 funds, as of April 2024.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a three-time winner of MMI/Barron’s Solutions Provider award (See link below).

About the Role

iCapital is seeking a Network Telecom Engineer to join the Corporate Services team. This role is hands-on and requires a strong networking and telecom background. This will be a front facing support role while assisting with all network and telecom initiatives. The ideal candidate should have excellent problem-solving skills, familiar with remote trouble shooting techniques, and able to give clear technical instructions.

Responsibilities

• Spearhead all Networking and Telecom projects at iCapital.
• Manage Meraki Portal with all Switches/WAPs/MXs.
• Manage the Palo Alto Prisma VPN and Firewalls at each iCapital site.
• Design and manage all Required VPNs for iCapital’s Corp-Teach team.
• Design and manage Genesys, our call contact center.
• Ownership of our phone vendors and procurement and assignment of phone numbers.
• Manage and upkeep all network documentation for iCapital (inc. IP and ISP Info).
• Keep all wireless AP floor plans up to date for all iCapital locations via Meraki.
• Represent the Corp-IT team in Cross-Dept network infrastructure meetings.

Qualifications

• 8+ years of enterprise networking support
• 5+ years of experience of telecom support
• 5+ years of experience managing security edge appliances
• Experience with Cisco Meraki is a plus
• Experience with Palo Alto Prisma is a plus
• Experience with Genesys contact center is a plus
• Excellent written and verbal communication
• Strong time management and ability to prioritize
• Able to thrive in a fast-paced environment and work effectively under pressure
• Able to maintain composure and professionalism in stressful situations

Benefits

The base salary range for this role is $120,000 to $155,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office four days, with the flexibility to work remotely one day. Every department has different needs, and some positions will be designated in-office jobs, based on their function.

For additional information on iCapital, please visit [https://www.icapitalnetwork.com/about-us> Twitter: @icapitalnetwork | LinkedIn: [https://www.linkedin.com/company/icapital-network-inc> | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.