Senior Tech

NOTE: Previously proposed candidates were non-compliant for the following reasons:

Never worked with any of NATO FASs and doesn’t have even minimum of required either knowledge, skills or experience.

Deadline Date: Monday 8 July 2024

Requirement: Senior Technician (Applications Support)

Location: Northwood, GB

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 1015

Required Start Date: 12 August 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

Under the direction of the Section Head MSS (FSDM), the incumbent will perform duties such as the following:

• Technician responsible for assisting in shore-based system administration services for a variety of command and control information systems in support of Maritime Command HQ (MARCOM) and NATO flagships (when in port), to include current NATO Maritime C2, Air C2, and Maritime situational awareness tools;
• Provides expertise to install, configure and set-to-work servers on board NATO flagships;
• Responsible for the day- to-day system administration of the hardware and software of the currently fielded version of supported systems;
• Responsible for performing beta testing of new versions of supported systems software and providing appropriate feedback to the assigned System Manager;
• Executes proper preventive maintenance plans under the guidance of senior section members;
• Ensures all technical and service oriented documentation pertaining to assigned systems is prepared, properly stored and kept up-to-date. Ensures Configuration Control data is reported properly and in a timely manner;
• Provides technical guidance on all assigned hardware and software to other technicians of the cell. Leads troubleshooting efforts on assigned systems as required;
• Provides assistance with system fault resolution to the Centralised Service Desk;
• Provides support of Flagship handovers for those nations involved in the Standing Naval Forces (SNF's). This may include deployment to the geographical locations at which the handovers are staged;
• Provides assistance and technical advice to other staff of the CSU Northwood for all aspects of systems supported by the cell;
• Maintains a close liaison with other technicians and engineers in the CSU Northwood;
• Stays abreast of technological developments relevant to the area of work;
• Performs other duties as may be required.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;
• At least 5 year experience in administering, testing, and deploying applications at both the server and the user level;
• At least 5 years recent experience with functional applications within a Windows and UNIX in a large scale service-oriented environment;
• Knowledge of current Windows/UNIX operating systems and common Windows desktop applications;
• Knowledge of database principles, experience in database administration and SQL;
• Good knowledge and experience with the implementation and support of workstation and application virtualisation technology and techniques;
• Experience in Incident and Problem Management;
• Experience of working within a customer support environment;
• Have a very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners;
• Knowledge of mainstream ICT technologies, such as Active Directory, Group Policy, MS Exchange, Antivirus, DHCP, DNS;
• Experience of Configuration Management and Service Asset Management;
• Prior experience of working in an international environment comprising both military and civilian elements;
• ITIL Foundation certificate;
• NATO Maritime C2 Systems training courses;
• Knowledge of NATO responsibilities and organization, including ACO and ACT