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Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year
Client Services provides a world-class service experience to Visa’s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.
The OnDemand Services product organization within Client Services is responsible for developing and implementing online services to clients, through cloud-based experiences that drive client self-service. Our team works with functional leaders in Client Services, plus Product and Technology, to develop end-to-end experience across Visa’s client-facing portals, such as Visa Online and Visa Support Hub.
The Senior Product Manager role requires market problem and client experience assessment, product requirements definition, and working with development teams to help deliver product enhancements. Additionally, we are managing migrations of clients into our new tech stack and this role will support that effort. We are looking for a senior product manager who champions a digital-native mindset and is passionate about developing web + digital service experiences.
Essential Functions
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
Preferred Qualifications
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