Retention Manager

Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their online businesses faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for brands of any size to sell more—all without the exaggerated cost.“Great marketing needs to be expensive” is a myth that 100,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing.

What you’ll do @ Omnisend:

• Take ownership of retention strategies, focusing initially on specific customer segments experiencing churn;
• Implement effective retention tactics, ensuring timely execution without getting bogged down by high-level strategizing;
• Act swiftly on retention plans while maintaining a strategic approach;
• Build strong relationships within the organization and influence others to support retention efforts;
• Help develop and execute customer success and product marketing initiatives to enhance overall customer satisfaction and loyalty.

We expect that you’ll bring:

• At least 2 years of experience in a retention-focused role, ideally within a SaaS organization;
• Strong implementation skills with a focus on delivering tangible results;
• Obsession with customer success and a deep understanding of customer needs and behaviors;
• Ability to think strategically while acting quickly to implement solutions;
• Excellent interpersonal skills, capable of rallying support for retention initiatives;
• Strong analytical skills to identify trends and insights from customer data;
• Comfortable with taking initiative and working independently as well as part of a team;
• Fluent in English.

What we offer in return:

• Gross salary from 4500 EUR/month based on experience;
• Quarterly salary reviews;
• An unlimited learning budget for self-improvement complying with the best interest of Omnisend (after 3 months);
• Working methods and best practices inspired by the best tech companies in Silicon Valley;
• Senior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerate;
• Flexible working hours and remote work possibilities;
• Private health insurance;
• Unlimited access to psychotherapy;
• Workstation budget (420 Eur);
• Work anniversary gifts like house cleaning services, bikes, or scooters;
• Attractive workations and team-led team-building events.