IT Support Specialist

Homa is a gaming technology lab that gives game creators the data-driven tools and human expertise needed to turn their creative ideas into commercial hits. The technology we create is used by game creators around the world to create games that hit players' sweet spot, and the commercial jackpot.

Our “Homa Lab” platform gives game creators a comprehensive set of tools and solutions that lets them keep their eyes on new trends and ideas, execute real-time A/B testing of all their game's features through a no-code SDK, and distribute and monetize their games as well. It's a full end-to-end digital ecosystem that ensures developers are focused on the right idea, building games with every feature optimized, and distributing them at the right time, to people eager to play them, worldwide.

Does it work? Yep. Apps powered by our tech have been downloaded more than 1 billion times. And a lot of that is because we don't just sell our platform to clients and wish them well. We partner with them long-term, we make one hit, then we make some more. Homa is 50% a technology platform and 50% a collaborative, transparent partnership.

As a team, we're over 250 people and 34+ nationalities strong. Some of us are artists, some of us are business developers, engineers, entrepreneurs or former strategy consultants – but we're all here for the same thing: to take over the gaming industry by giving creators the data to transform their ideas into games played and money made.

Since its inception, Homa raised a total of $165M to achieve this mission, with the participation of Headline, Northzone, Eurazeo, Singular, Quadrille Capital, Fabric Ventures and Bpifrance - along with renowned business angels, including King and FuboTV founders, and Spotify founder Daniel Ek’s family office.

Role & missions – What you will do 🚀

• Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively both online and onsite
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance
• Assisting with onboarding and the setup and deployment of new devices, including laptops, mobile devices, etc.
• Assisting with off-boarding
• Managing user accounts and access permissions, ensuring data security and compliance with company policies
• Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
• Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
• Creation of processes and documentation that the team can follow for repeatable tasks
• Collaborating with the IT & Administrator to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
• Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

Requirements

About you – Who you are 🦄

• Degree in Computer Science, Engineering, or a related field
• You have prior experience in helpdesk or technical support
• Experience with remote desktop applications and help desk software
• Proficiency with Windows/Mac OS
• You possess strong attention to detail and problem-solving skills
• You have good interpersonal and communication skills
• Fluent in English

Our Culture—Who we are🪐

At Homa, we are building a community of brilliant talents. We believe that true innovation comes from diversity and collaboration, and that's why we prioritize brainpower and determination over formal education. So if you have the talent, energy and motivation, there is no obstacle to your success here.

As the creative experts behind the platform, we provide developers with the data they need to bring their ideas to life. Our team lives by three central values that guide everything we do:

✨Ambition: we're not afraid to tackle difficult challenges and set our goals extremely high. We're on a mission to revolutionize an industry dominated by well-established companies, and we won't stop until we succeed.

✨Humility: we leave our pride & ego aside. We are always ready to lend a helping hand, celebrate each other's successes, and learn from our failures. As Mr. Lamar said, "Sit down. Be humble."

✨Curiosity: we keep our minds open and never stop learning. We believe that questioning everything is the best way to stay ahead of the curve, and we encourage all our team members to stay curious and never stop exploring new ideas.

At Homa, you'll be challenged, supported, and inspired every day, and we can't wait to see what you bring to the table.

Benefits

Perks & Benefits 🎁

• While success is its own reward, here are some of the benefits that come with working at Homa:
  • We offer essential benefits in France and specific locations, including health insurance, meal vouchers, public transport subsidies, childcare benefits, and life insurance
  • If you're interested in working from our newly renovated Paris HQ with a rooftop garden and WeWork amenities, we have a desk waiting for you
  • You will be working in English with our international team of top-tier talents from 35+ countries
  • You will be able to attend diverse team events and Workations (the famous company-wide Homa trip)
  • You will have bi-annual reviews to help you grow within Homa and build your career path.