Key User Manager

Core responsibilities

• Full responsibility for tools, measuring tools and accessories sales for key professional users in respective area (North region)
• Takes turnover and profit responsibility for defined large key professional users
• Identification and acquisition of new key professional users and development of existing customer portfolio
• Managing collaboration with internal stakeholders and allocation of resources to process key professional users e.g. visits of user sales manager at key professional subsidiaries
• Implementing central user-marketing strategies and customer specific measures to increase Bosch PT share
• Ensuring Correct Mix of products and services for key professional users
• Being interface and support divisions responsible for the cross-selling concept

Tasks

• Acquisition and handling of key projects / tenders
• Managing users contact data, direct relation, frame contracts and internal coordination where applicable
• Entrepreneurial negotiation of frame contracts with key professional users
• Customer portfolio analysis in relation to project sizes to understand decision making process at Key Users and respective projects
• Follow up management with key professional users
• Auditing the fulfilment of added value service (eg. Logistics, 1st level tech support, financial after sales) and systemic analysis and reporting of users’ pain points
• Provide structured users and market feedback internally on users demand and applications

Requirements

• Bachelor’s Degree in Business Management, Sales and Marketing or Engineering
• Knowledge and experience with Key User of Power Tools focused industry (construction, metalworking, factories, woodworking…) - Minimum 3-5 years
• User insight knowledge and B2B experience with industry knowledge (construction, manufacturing, woodworking – based on the focus trades requirement)
• Working knowledge in using IT system tools (SAP, Sales CRM, MS office, PowerPoint & Excel)
• Project management knowledge
• Competence in technical sales, commercial field (finance)
• Pro-active, entrepreneurial mindset
• Strong communication skills across all hierarchy levels
• Native speaker