Call Center Representative

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

Summary/Objective:

Our members rely upon the Member Solutions Guide (MSG) to be their trusted go-to source for help with any account maintenance, transactions, products or online assistance. The successful candidate will continually demonstrate a superior approach to service as they engage members over the phone, providing the highest level of member-service in order to create raving fans through delivering amazing experiences—every member, every time.

Essential Functions include:

• Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Engages members using the Elevations Way model; with care, professionalism, and the highest level of service to explore relevant solutions to members and refer to internal partners as identified.
• Demonstrates operational excellence through adherence with established policies, procedures and processes.
• Delivers member service by handling transactions, account maintenance needs, providing information on products, processes, and online assistance.
• Proactively shares information and insights about a member’s situation to increase their understanding and confidence in Elevations Credit Union.
• Works extensively with personal member information which must be handled with sensitivity and confidentiality.
• Adheres to all Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act.

Reports to:

Contact Center Manager

Manages:

This role does not have supervisory responsibility.

Required Education and Experience:

• Experience in a fast paced, customer focused environment
• Minimum six months customer service, sales, or banking experience.
• High School Diploma or equivalent GED

Preferred Education and Experience:

Bilingual English/Spanish speaking preferred – includes $150/month bilingual bonus after passing aptitude assessment

Work Environment:

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

Full time / 40 hours per week

M-F 9:00-6:00 & every 3rd Saturday 8:00am-1:00pm

Classification:

Non-Exempt

Location:

Broomfield, CO - Elevations Basecamp

Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.

Compensation:

The base pay of the budgeted range is $19.71 per hour + annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Anticipated Application Window:

This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.