Senior Site Reliability Engineer

Synthesis Health

Who We Are

We’re a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the US and Canada, is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.

About the Opportunity

Synthesis Health is looking for a Senior Site Reliability Engineer who serves at the intersection of development, operations, IT, security, and support. The Senior SRE is responsible for facilitating the automated deployment of product updates, programmatic identification of production issues, implementing integrations, planning projects, and participating in cross-functional communications.

Key Responsibilities:

Release Engineering.

• Designs and implements automated application deployment processes.
• Pulls together observability and code to establish and measure Service Level Objectives (SLO) Budgets (SLB) and meet Service Level Agreements (SLA)
• Manages development, testing, staging, pre-production and production environments ensuring smooth code transitions between each environment.
• Reduces the complexity of the deployment process by automating repetitive tasks, to improve the productivity of the development team.
• Selects, develops, and monitors continuous integration and delivery (CI/CD) delivery systems.
• Oversees software automation across cloud providers. We currently use GCP but will be cloud agnostic.
• Containerizes services and managing these containers to optimize resources and improve deployment speed and scalability.

Infrastructure Provisioning and Management.

• Manages and optimizes cloud infrastructure for cost and performance
• Deploys and maintains the servers, storage and network resources required to host applications.
• Manages internal and external network connectivity.
• Optimizes the cloud infrastructure, including configuration, scaling, and security.
• Contributes to software architecture, design and development, including code review and feedback around infrastructure as code (IaC).
• Automates infrastructure provisioning and management processes, allowing for quicker deployment and efficient scaling of resources.

Security.

• Utilizes industry best security practices to design and implement security measures to protect the platform and data.
• Assists with drafting security processes and procedures for the technical teams.
• Ensures all systems meet security standards and compliance requirements.
• Creates and maintains the disaster recovery plans, ensuring that the company can resume operations quickly in the event of a system failure or data loss.

SRE Advocacy and Communication.

• Collaborates with cross-functional teams, bridging the gaps between development, operations, and other teams to improve the company’s software delivery speed and reliability.
• Creates and maintains internal documentation using Git and Confluence to ensure communication and transparency across the software development team.

Process Improvement.

• Evaluates existing applications and platforms and provides recommendations for improving performance by conducting gap analysis, identifying feasible alternative solutions and assisting in scope modifications.
• Analyzes resource utilization and costs to find opportunities for optimization, such as adopting more cost-effective infrastructure solutions.
• Improves and maintains real-time monitoring systems and alerts to promptly identify and address any issues in the system's performance or security.

About the Right Candidate

Your resume will highlight your experience meeting the key responsibilities listed in the job description and the required qualifications of the position. You have experience working in a start-up or consulting role where you work in a fast-paced environment and juggle multiple projects with overlapping deadlines. You will adhere to our company’s values and behaviors and incorporate them in your interactions with colleagues and customers.

Values:

1. Clinical service first.
2. Collaborate with our customers.
3. Listen, respect, learn.
4. Innovate to excel.

Behaviors:

1. Be nice. 2. Be creative. 3. Be honest. 4. Be helpful.

Qualifications

• Bachelor's degree in computer science, engineering, mathematics, or related field or an equivalent combination of education and experience.
• Previous experience as a Python developer (at least one year) who has transitioned to a site reliability engineer role.
• Five years of experience working in software development as a DevOps.
• Demonstrated 2 years of experience in an SRE role on a platform running at scale.

Preferred Qualifications

• Experience working in YAML is a plus.
• Experience using Argo is a huge plus.
• Strong analytical skills. Ability to quickly resolve problems in a fast-paced environment.
• Ability to work in cross-functional teams and to communicate across stakeholders with varying technical knowledge.
• Demonstrate exceptional customer service.
• Strong interpersonal skills.
• Proficiency in scripting languages, Python and automation tools (e.g., Terraform) for efficient deployment and operations.
• Strong organizational skills.

Compensation and Benefits

Compensation is paid in the currency of the country where the individual is hired. For this position, the salary range is 125k – 175k USD.

Other benefits include but not limited to: Medical, Dental, Vision, 401k “Use as needed” vacation policy, and participation in our employee option program.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.