Sr Technical Support Engineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

The Sr Technical Support Engineer will join our Customer Support and Training team to solve the technical problems in the field of Formation Evaluation for world famous customers, especially in China and to gain rich industry experience to become an expert in the field.

Your Impact

• Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
• Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using Aspen Geolog software.
• Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
• Deliver high-quality basic to advanced level training classes, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers. Develop and maintain customer focused training materials for new releases and new applications in the industry.
• Conduct pre-sales consultations, based on relevant principles of geosciences and upstream workflows, to identify prospects’ business problems and articulate AspenTech’s products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
• Coach fellow team members to enhance their technical skills to help boost their overall contribution.
• Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality.
• Collaborate with other AspenTech functions to maintain and develop business opportunities.
• Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase.

What You'll Need

• Bachelor's degree or above in Petrophysics, candidates with a specialization in Geophysical Logging are preferred.
• Minimum of 5-10 year’s experience in logging data processing and interpretation, with relevant experience in using mainstream logging software for data processing and interpretation. Familiarity with Geolog software is a plus.
• Fast Leaner with a desire/motivation to learn cutting-edge new technologies.
• Fluent in English and Chinese.
• Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
• Ability to identify opportunities that create value for customers with a strong customer first mindset.
• Ability to manage multiple responsibilities and competing priorities.
• Ability to travel. Travel is usually less than 30% and may occasionally be international.