Senior Service Reliability Engineer

Job Title

Senior Service Reliability Engineer

About the Area/Department:

As part of Amadeus Hospitality, the main objective of the Media division is to drive demand and boost client market shares by advertising their products in all the possible mediums and channels (web searches, web, social, GDS, mobile). Our customers are hotels who aim to attract more guests, cities or regions who want to attract more visitors as well as airlines who strive to attract more travelers.

Unlike many media agencies which only rely on third party software to run advertising campaigns, Amadeus has created its own advertising platform praised by our customers, for handling unique use cases and allowing a more targeted approach. This platform was built with a microservices architecture, using some of the most recent technologies like Golang, Scala, Python, gRPC, GraphQL, Kafka, Apache Airflow, Apache Beam, Redis, PostgreSQL. It reaches 160k transactions per second, deployed to multiple cloud regions across the globe, relying on a PB-size Google BigQuery hosted data warehouse, an innovative AI running up to 250k predictions per second and is hosted on GCP (Google Cloud Platform). Our machine learning models are built with Python, Tensorflow, Keras, LightGBM and more.

Our infrastructure also follows the recent standards of the industry (Terraform, Kubernetes, Helm, FluxCD, GitHub Actions, CircleCI, GCP [Google Cloud Platform], GKE [Google Kubernetes Engine], Thanos, Prometheus, Grafana, Apache Airflow / Google Cloud Composer, Apache Beam / Google Cloud Dataflow, Google BigQuery, Redis, PostgreSQL, Google BigTable, ...) and is built with a GitOps mindset. Our SRE team is in charge of our CI/CD pipelines, too, in a healthy and close collaboration with the developer teams.

As Senior Service Reliability Engineer, your contribution will be paramount in all the future major transformations, on the stability and on the security of the platform.

Summary of the role:

• On-going evolution of the infrastructure and implementation of new standards
• Support projects of geographical expansion
• Monitoring and support of the infrastructure
• Support and mentor the R&D teams
• Ensure the stability of the platform
• Ensure security of the platform
• Maintain and evolve CI/CD

In this role you’ll:

• Maintain and evolve our production and staging infrastructure.
• Manage the full application stack on Google Cloud.
• Participate in the analysis of new requirements and develop core services to support and accelerate our IT teams productivity.
• Bring SRE expertise to evaluate and productionize new services and data processing solutions.
• Provide technical guidance and expertise to the organization.
• Participate to the construction of multi-year roadmaps for infrastructure evolution and industrialization of processes.
• Focus on developing systems automation and provisioning frameworks to increase delivery teams autonomy and ownership.
• Mentor, support and coach IT team members regarding tools, concepts and cloud best practices. Effectively communicate with team members, peers, and management.

About the ideal candidate:

• Has good written and oral communication skills (English).
• Demonstrates strong analytical thinking.
• Possesses strong troubleshooting skills – we are usually the last line of support for all infrastructure issues.
• Has hands-on experience with Kubernetes (or OpenShift) and good understanding of Kubernetes concepts & the Kubernetes ecosystem.
• Has prior experience working with one of the major cloud providers: AWS, GCP, Azure.
• Is familiar with concepts and practical aspects of the Prometheus based monitoring stack (PromQL, Prometheus, Thanos, Grafana).
• Is familiar with CI/CD concepts & tools.
• Can code in at least one (general-purpose or scripting) programming language, ideally Go, Bash, Python or Java.

Having prior experience working with Terraform/OpenTofu (best practices, organising code) is a bonus.

Being familiar with concepts of and managing SQL and key-value store databases is nice to have.

**What we can offer you:

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

**Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.