About the Role

To provide business and functional leadership in the translation of customer needs into business and functional specifications for large size/complexity/system risk projects ensuring customers' business needs are met. To contribute to the company, department and tribe strategy by integrating a broad range of ideas regarding business needs. To lead the relation with the business stakeholders in order to improve their business processes, manage their expectations and meet their needs. As part of Agile, to be the business advisor and key partner of the product owner.

Education

University degree in Economics, Management, Sales Engineer or equivalent.

Post-graduate in Management / Marketing / MBA or equivalent is an asset

Experience

Typically requires 8 to 10 years' experience, preferably in similar roles and/or industries

Experience in the Telecommunication environment is an asset.

Domains

Internal Business Processes / Internal Systems / Commercial Solutions

Key Responsibilities

01 . Lead and plan the definition, analysis, validation and maintenance of business (and functional) requirements and processes for large size/complexity/system risk projects by working in close liaison with customers and other departments and in line with evolving business demand.

02 . Validate proposed solutions to business challenges in relation to current and future business environment, reconciling business requirements with functional and technical solutions.

03 . Provide relevant business and functional knowledge during all phases of the implementation and resolve unique and complex business problems, recognizing technical constraints and applying the 'ADOPT' principle.

04 . Produce and maintain conceptual models and business processes in accordance with the adopted methodology.

05 . Conduct presentations/demo's on process enhancements and/or alternatives. Approve and conduct training session on business solutions in order to facilitate the adoption by the end-users.

06 . Understand technological trends in own area of responsibility and apply this knowledge to guide and advise business stakeholders accordingly.

07 . Lead and plan the business process (re)design and documentation when needed.

08 . Interface with the product owner and the other squad members (typically software engineers and testers) in order to secure the delivery for the business stakeholders.

09 . May in line with established procedures, organize, co-ordinate and control the recurring output of one or several teams of specialists in the area. May be consulted on people - and department management issues. Assist less senior business analysts in resolving problems.

10 . Supports business users on deployed/live business processes and tools.

Competency Profile

01. Takes Accountability for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.

02. Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction

03. Expands knowledge
Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organization capability and gain business advantage.

04. Business Understanding and Commercial Sense
Applies understanding of how different divisions contribute to meeting Swift's business objectives; understands market drivers of success and encourages changes to improve offerings while optimizing commercial performance.

05. Builds and reinforces customer relationships
Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and Swift's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.

06. Leads with a team focus
Forms and mobilizes teams; contributes to team effectiveness through people management or professional leadership; respects diversity and encourages others to do so; provides motivational opportunities and recognizes differences in team member contributions; serves as a role model by living Swift values.

07. Communicates effectively
Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimize understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

For more info on the role, you may reach to the

Recruiter for this role, Sobasri Sinaiah Apac Senior Talent Acquisition Specialist

Hiring Manager for this role, Géraud VINEL Head of Enterprise Services Business analysis chez SWIFT

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

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We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , or veteran/military status.