Product Quality Navigator

As a Product Quality Navigator you belong to the Engineering function within Range Area Food Services, and you report to the Product Engineering Manager. You will have the ability to contribute to growth by increasing quality of the range and the total quality perception. You will have the opportunity to translate complaints to “gold” and secure that the information can be used for improvement and contribute to happy customers in the end.

As Product Quality Navigator you will

• Be responsible for handling daily reported Food Alarms together with your colleagues in the Deviation Team. You act as investigation leader on assigned Food Alarms, which means that you coordinate actions within different stakeholders.
• Analyse deviations, customer feedback and produce reports as input to the improvement of running range and news development
• Secure learnings from deviations are captured and communicated back to relevant stakeholders
• Contribute to develop the handling deviation process, ways of working and relevant tools connected to your daily work
• Participate in and initiate crossover initiatives within IKEA Food regarding quality improvements
• Contribute to establishing a strong quality culture among all IKEA Food Co-workers

Requirements

We are looking for a person with interest in and experience from Food Quality Deviation handling, quality improvement and measurements through the eyes of the customer. We see that you have a higher education in the area of Food and are fluent both in spoken and written English. As part of the assignment you will be on duty every sixth weekend.

As a person you are team-oriented and straight forward. You are able to work in a changing and fast moving environment, you have a problem solving approach with an accuracy for details and you work in a structured way. You have a high ability to coordinate, act and follow up. Quality is always in your mind!

We work in a global environment with co-workers from all over the world. As a company we are constantly developing which requires the ability to drive change in a complex, fast paced, international environment to achieve outcomes that contribute to the overall goals of IKEA Food.