Solutions Engineer

Serves the Global Team within Revenue Operations by setting processes and procedures for other functional teams. Provides pre- and post-sales adjacent support and has in-depth functional and technical knowledge of Turnitin products and platforms. Provides consultative guidance for Sales and Client/Customer Success team members, partnering closely with all members of the team to enable the Customer/Prospect to accept products & services with the Company. This includes providing bespoke tailored product conversations, working on procurement & customer documentation, attending meetings, and attending conferences/events as needed.

Role Responsibilities

• Promotes best practices of product usage and knowledge dissemination from the global team to other Go-to-Market (GTM) functional areas
• Provides technical and in-depth product sales support to Sales and Client/Customer Success teams to meet revenue and growth objectives
• Working with Sales Enablement and Product Marketing, responsible for development and delivery of product demonstrations targeting multiple verticals, personas and audiences - supporting the sales lead to craft a bespoke high impact consultation which will resolve the customers pain points and provide an effective compelling solution
• Draft and respond to functional and technical elements of proposal/procurement requests including RFIs/RFPs for the GTM teams
• Responsible for performing client/customer needs assessments and solution finding sessions, including technical questionnaires to be completed during the sales process
• Travel to onsite meetings throughout the assigned region for on-site prospect and customer presentations to support as requested, addressing technical questions and ensuring any pending questions are handled afterwards
• Work with Customer Onboarding and Client/Customer Success teams to ensure strategic customer success and transitions by identifying needs, contract terms, and technical requirements from the Customer; work together to provide solutions to customer problems and technical hurdles
• Work with Customer Success and Sales teams to manage the Trial/Pilot/Proof of Concept programmes for prospective clients in the sales cycle
• Responsible for representing the product value add, both technically and functionally to customers at events such as conferences, on-site visits, demonstrations, etc.
• Support teams with subject matter expertise on topics such as Privacy, Information Security, etc.
• Progresses own personal and professional development and mastery of key topics relevant to the proactive direction of the business

Requirements

Requirements/Qualifications

• 5+ years of relevant work experience
• Service driven self-starter
• Strong interpersonal, communication, and discussion skills
• Demonstrated sales and objection handling skills
• Strong written communication skills
• Excellent conference call presence
• Proven ability to work effectively with a team
• Understanding of the professional educational system within the APAC global region
• Familiarity with use of Mac and Windows OS, G-Suite & Microsoft Office business applications, Adobe Acrobat Pro, and Salesforce
• APAC hours