Project Assistant

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in dedicated markets according to language skills and business needed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that outsource targets for allocated markets are achieved
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners

Panel building and engagement

• Ensure that monthly registrations targets are met
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for in Denmark, Sweden and Norway
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support tools
• Work with other members of the global team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for quantitative and qualitative Market Research projects

All of the above tasks and responsibilities are to be carried out during the working hours.

Requirements

Education and Training Required:

Degree level or equivalent or equivalent experience

Knowledge, Skill, Ability:

• Fluency in Danish and English
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data