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Fastmarkets is an independent commodity pricing and information organization with over 600 staff, providing price data, forecasts, and market analyses for metals, mining, agriculture, forest products, and energy transition markets
We are re-imagining how to better serve our customers and improve our customer experience. In doing so we are looking for an entry-level Customer Success Executive to take ownership of our inbound Customer Success queue while also providing support to our Long-tail accounts when it comes to queries regarding products, training requests, or technical issues
We are looking for an individual with strong communication skills and an aptitude for providing a great customer experience.
Principal Accountabilities
We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.
If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on...
KNOWLEDGE, EXPERIENCE AND SKILLS
We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.
If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.
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