Head of Card Solutions Onboarding & Professional Services

Job Description

About the team

The Card Solutions team provides implementation and professional services for the FIS Credit and Debit solutions across multiple platforms. The team is comprised of experts in project management, technical configuration, and data conversion, who work collaboratively to deliver customized money movement solutions to commercial and consumer banks, emphasizing quality, innovation, client-specific customization, and seamless implementation.

What you will be doing

As the leader of the Card Solutions Professional Services Team, you’ll be working with our North America teams and partners to implement and enhance the Card Solutions product offerings. The projects will include new Customer onboarding and ongoing maintenance changes as well as Custom Software Development.

• Managing a team of professionals implementing and onboarding Customers
• Working with cross-functional teams to provide an excellent Customer Experience
• Participating in client meetings, team meetings, and sales discussions
• Driving a Culture of excellence, ownership and innovation
• Providing Strategic Thought Leadership to enable and support a CX transformation

What you bring:

• Background in Card Processing Solutions and Software Professional Services
• Deep understanding of the Card Processing business from a Customer lens
• Experience working at scale with high-volume onboarding requests
• Ability to develop strategies for implementation quality and excellence
• Ability to identify, grow, and develop talent
• Ability to manage multiple stakeholders, both internal and external

Added bonus if you have:

• Experience and Knowledge of FIS Card Solutions products and services

What we offer you

• Competitive salary and excellent bonus potential

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• The chance to work on some of the most challenging, relevant issues in financial services & technology

• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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