IT Support Technician

The EMEA IT team currently work as group to provide support to some 400 staff within the EMEA region and closely interact with Bio-Techne IT staff in other regions such as North America and APAC.

The IT support technician position is to assist with the day-to-day support of users, systems and infrastructure and help in growing our IT services portfolio both locally and at corporate level. This to ensure IT meets all business requirements.

Key Responsibilities:

• 1st & 2nd line user support and administration
• Assist in roll out of new hardware/software from procurement through to delivery.
• Manage user onboarding/offboarding requirements.
• ITSM Incident ticket management
• General Network/Infrastructure Support
• Assist were necessary with any IT led corporate initiatives.

Requirements

Technology:

Essential

• 18-24 months experience within an IT user/infrastructure environment.
• Working knowledge of the latest windows operating systems
• Experience in working with Office 365

Desirable

• Active Directory/Group Policy administration
• Networking – TCP/IP
• Window Server technology
• SaaS based application support.
• Virtualized environments
• French, German or Italian language skills would be an advantage.

Minimum Requirements/Qualifications:

• Driving License would be of benefit.
• Ability to converse competently in English is essential.

Personal Qualities and attributes:

• Ability to demonstrate a passion for customer service.
• Exceptional attention to detail, time management, and organizational skills
• Excellent written and verbal communication skills.
• Ability to perform a wide variety of tasks and multi-task efficiently.
• Professional demeanor.
• Enjoy learning and sharing of knowledge.
• Ability to remain calm under pressure.
• Ability to work in a fast-paced dynamic environment.
• Self-starter with ambition, energy and will to succeed.
• Team player