- Oversee the performance of Team Leaders, ensuring alignment with organizational goals, support KPIs, operational efficiency, and customer satisfaction.
- Drive the strategy for product-led growth across all technical support and advisory services, ensuring seamless integration with Microsoft technologies, insight gathering, innovation and experimentation to help improve customer experience and product excellence.
- Foster a culture of innovation, flexibility, and continuous learning within the gig economy framework, enhancing our ability to adapt to changing customer needs and technology landscapes.
- Champion diversity and inclusion at all levels, creating an empowering environment for all team members to thrive and contribute.
- Lead cross-functional collaboration, sharing insights and best practices to drive continuous improvement across teams and services.
- Implement and monitor outcome-based performance metrics, ensuring all teams are aligned with strategic objectives and delivering exceptional service to our customers.
- Engage in high-level strategic planning, working closely with senior management to align operations with broader organizational goals and customer strategies.
- Maintain a proactive approach to problem-solving, anticipating challenges, and implementing solutions that enhance service delivery and customer satisfaction.
Requirements
- Proven experience in operational leadership, preferably within a remote or gig-based workforce environment.
- Good understanding of Microsoft 365 technologies and the ability to drive product-led growth strategies.
- Exceptional leadership skills, with a track record of developing high-performing teams and fostering a culture of excellence.
- Strong analytical and strategic thinking skills, capable of driving innovation and operational improvements.
- Excellent communication and collaboration abilities, with the skill to inspire and unite teams across diverse geographical locations.
- Adaptability and resilience, with the capacity to thrive in a dynamic, fast-paced global operation.
What We Offer:
- The opportunity to lead within a global, dynamic environment that values innovation, diversity, and inclusion.
- A pivotal role with the potential to impact our clients' success and the growth of our organization significantly.
- A competitive compensation package, comprehensive benefits, and opportunities for professional growth and personal development.
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Upwork
One of Upwork's largest clients, a fortune 500 technology company, is in search of a self-driven, engaging English speaking M365 Technical advisor consultant with knowledge of M365 products.
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